Warranty

We work exclusively with high-quality materials and select partners. On top of that, our comprehensive quality control process guarantees that all items undergo extensive testing before they ever leave the factory. If something's not right, please contact our customer service team within the warranty period.

For products purchased on or after April 25, 2025, Lilienthal Lifestyle GmbH provides a 3-year manufacturer's warranty worldwide from the date of purchase, covering material and manufacturing defects. For products purchased before April 25, 2025, the manufacturer's warranty is 2 years from the date of purchase. This manufacturer's warranty is granted without prejudice to statutory warranty claims. The warranty covers functionality and perfect workmanship. Wear and tear, as well as damage caused by accidents or improper use, are not covered by the warranty. Furthermore, for our watches, problems with batteries, as well as scratches and glass breakage, are excluded from the warranty. We will remedy manufacturing defects free of charge within the warranty period.

If something cannot be repaired, we will offer to replace it with a comparable model. Liability for incidental and consequential damage is excluded.

If you would like to make a warranty claim, please contact our customer service team support.lilienthal.berlin so that we can send you a return slip.